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Service Innovation

How to go from Customer Needs to Breakthrough Services

Lance A. Bettencourt, 1. Juli 2010, Mcgraw Hill Book Co, 255 Seiten

If there's one truism about the service sector, it's that businesses don't succeed by inventing a better mousetrap; they succeed by finding the best, most cost-effective way to get rid of their customers' mice. In industries ranging from heavy machinery to health care to financial services to consumer goods, service innovation is helping businesses find new revenue streams - and enhance existing ones - by satisfying their customer's need to get things done. Few understand this better than Lance Bettencourt, a strategy adviser at Strategyn and a leading educator in management innovation consulting. And in "Service Innovation", Bettencourt gives a master's class on the art and science of creating breakthrough service products.

Dienstleistungen, Innovationsmanagement, ODI Prozess